Legal Information and Terms of Usage
By agreeing to these Terms and Conditions, we will ensure your personal
information is protected, as described in our Privacy Policy.
Our Guarantee
Peak Finance Solutions guarantees that it will use its best endeavours to
organise any due refund of income tax for people who have worked in Ireland.
Peak Finance Solutions will organise the refund of the maximum amount possible
based on the information and documentation provided by its customers and in
line with the legal entitlements and obligations of the customer within the Irish
tax law.
Where there is a change in the applicable tax law or in the interpretation or
implementation of the rules and laws by the Irish tax authority, Peak Finance
Solutions will meet its commitment to organise the refund to the degree allowed
by the law. The decision of the exact value of any refund due or amount owed is
the decision of the Revenue Commissioners.
Peak Finance Solutions will provide the refund as expediently as possible,
subject to the provision of the necessary documents by the customers and the
efficient processing of the refund application by the relevant tax office.
Exceptions to our tax refund responsibilities
Peak Finance Solutions is not responsible for the refund of tax where:
· the customer has provided information which is false, inaccurate, incorrect,
insufficient or misleading in any way;
· the customer has already received a refund;
· the customer has already applied for a refund, either directly or through
another person, natural or legal;
· the customer owes money to the tax authority.
· the tax authority has different information on its system than that provided
by the customer
· the tax authority information leads to a decision that the customer is not
due a refund. Where there is a possible case for appeal within the law, such
measures will be taken by Peak Finance Solutions, where the customer
information enables it to do so.
Peak Finance Solutions will endeavour to help the customer resolve these
issues, provided it receives all necessary information and instruction from the
customer.
Authorisation Form PAYE A1/A2
When the customer signs an Authorisation Form PAYE A1 or A2 permitting Peak
Finance Solutions to organise his/her refunds, he/she is agreeing to pay the
fee to Peak Finance Solutions for the organisation of the refund. If the
customer has signed Authorisation form PAYE A1 authorising Peak Finance
Solutions to organise his/her refunds, and has, with or without his or her
knowledge, applied or authorised any other person, natural or legal, to
organise the same refund, he/she will owe Peak Finance Solutions the fee for
the organisation of a refund, notwithstanding that the customer has obtained a
refund otherwise than with the assistance of Peak Finance Solutions.
If the relevant tax office sends the due refund to the customer directly,
rather than to Peak Finance Solutions, the customer still owes the processing
fee in full to Peak Finance Solutions for the service rendered, which resulted
in the issuing of the refund.
If the customer does not pay this fee, pursuant to the information above on a
voluntary basis or on request from Peak Finance Solutions, Peak Finance
Solutions reserves the right to:
1. Take legal action to pursue the customer for the fee due
2. Publish the name of the customer as a Bad Debtor in the local newspaper, on
the Peak Finance Solutions website and other media if the fee has not been paid
within the rational terms given.
3. Report the customer as a Bad Debtor to the relevant financial institutions
in Ireland.
Once authorised and registered as your tax agent with the Revenue, all
correspondence regarding your application must be handled directly by Peak
Finance Solutions. Any measure taken by you, the customer, to make direct
contact with the tax office without first consulting Peak Finance Solutions will
be considered as a breach of contract and our relevant processing fee will
still apply for all processing work completed by us during the application
process.
By signing and completing our documentation:
You understand that you will be contacted by Peak Finance Solutions after using
any of the online forms. You can opt out of receiving any further
correspondence by emailing unsubscribe@peakfinancesolutions.com
You understand that Peak Finance Solutions will issue the refund estimation on
receipt of your completed and signed forms. You understand that receipt of your
completed documentation authorises Peak Finance Solutions to submit your
application to the relevant tax office. Should you wish to cancel your
application, you will contact Peak Finance Solutions immediately. You
understand that while Peak Finance Solutions will make every effort to recall
your application, this may not be possible.
Emails
All emails to the customer will be sent to the email address provided by the
customer at registration. Peak Finance Solutions will expect that the customer
will ensure there is sufficient space in his/her inbox to receive all emails
and that the customer checks his/her email regularly – regularly being about
three times a week.
Minimum Fee
Peak Finance Solutions has a minimum fee of €40 plus handling fee for each tax
refund application. 10% of the total refund due is charged where the refund
amount is above €400.
Refund Issuance
Peak Finance Solutions will send the refund to the customer as agreed per communication
with the customer where Authorisation Form PAYE A2 was signed.
Depending on the tax being refunded, the usual method is by bank transfer. Tax
refunds received by bank transfer can be transferred to the customer’s account.
Customers may also opt to receive their tax refund by cheque. Peak Finance
Solutions will contact the customer at the time of refund to offer different
payment options and at this stage should be supplied with bank details for the
refund transfer.
Where Peak Finance Solutions receives the money from the tax office, it will
deduct its fee from the amount sent to the customer.
Communications
Unless requested to do otherwise by the customer, Peak Finance Solutions will
advise current and past customers of:
· All new refunds that they may be entitled to as and when information becomes
available from the Revenue;
· All new services that they may avail of with Peak Finance Solutions;
Amendments to Terms and Conditions
From time to time, Peak Finance Solutions may amend or add to these Terms and Conditions should the
need arise. Such changes will be posted on the web-site terms and conditions
and customers are advised to check it regularly to receive these updates.
Agreement
The submission of a registration to Peak Finance Solutions, by web, post, hand,
fax, or email, constitutes agreement to these Terms & Conditions, including
amendments thereto, by the customer.
Confidentiality and Data Handling
Peak Finance Solutions ensures that all client information is held as private
and confidential. Information collected in writing and/or verbally for tax
return filing services can and may be used for internal auditing purposes by Peak
Finance Solutions and provided to the relevant Tax Office for external auditing
purposes.
All documents sent to us are handled according to our document management
system which is covered by the scope of Peak Finance Solutions ISO 9001:2015 certificate. This
system has been designed in order to reduce the volume of paper we receive
while ensuring the highest standards of confidentiality and compliance are
upheld. You can read our document management policy in full by clicking here.
Customer Feedback
Should the customer like to query the quality of service delivered at any time,
he/she is invited to email us at info@peakfinancesolutions.com. We will guarantee
that the email will be replied to within 48 hours.